We Listen. On a daily basis our customers tell us what is important to them; we listen to their worries and how they want to be treated. For example, we know you want our fitters to work in a clean and tidy manner in your home.
We Care. We genuinely want to do an excellent job. We want to provide a friendly, accessible service right from your first phone call to perhaps a service visit a few years ahead. Jason, who is in charge of our operations, regularly reminds us that he wants all customers treated just like they were his parents or other close family member. His Mantra is “we don’t stop until the customer is happy”.
We work in Partnership with our customers. We like to find out exactly what our customers want for their home; once we are clear on this we will use our product and legal knowledge to professionally advise how to get the most for your money.
We hate hard selling – we think you do too! On this subject we are crystal clear- we PROMISE not to hard sell or use any sales techniques which are aggressive, confusing or underhand. Many of our valued customers are quite elderly and potentially vulnerable; we treat everyone with respect and do the best deal we possibly can. Our customers know that they can trust us and that is why they use us again and regularly recommend us to friends and family.
Why can you trust us? First and foremost we are trade members of FENSA the window industry’s most widely backed and successful fenestration scheme. By being members we adhere to a code of practice and standards which amongst other things sees our work randomly and independently inspected. As a member of FENSA we must legally protect your deposits, provide 10 year insurance backed guarantees and be fully insured for public, professional and employers liability. Our insurances are with the Glass and Glazing Federation insurance company.
Should you call us?
We think you will like us if:
- You find adverts which shout things like “you buy one you get one free” insulting to your intelligence;
- You want to talk through your requirements with a technician not a salesman;
- You want the best value for money;
- You want the best products available used in your home;
- You want a friendly, professional, personal service.
Feel free to give us a call or contact us online, even if it is just for a simple piece of advice. We are here to help and no job is too small.